C1 – Distribution of EPC ratings of existing homes (those completed before the last financial year).

C2 – Distribution of EPC ratings of new homes (those completed in the last financial year).

C3 – Does the housing provider have a Net Zero target and strategy? If so, what is it and when does the housing provider intend to be Net Zero by?

C4 – What retrofit activities has the housing provider undertaken in the last 12 months in relation to its housing stock? How do these activities align with, and contribute towards, performance against the housing provider’s Net Zero strategy and target?

C5 – Scope 1, Scope 2 and Scope 3 Green House Gas emissions

Scope 1, Scope 2 and Scope 3 Green House Gas emissions per home.

If unable to report emissions data, please state when the housing provider is expected to be able to do so.

C6 – How has the housing provider mapped and assessed the climate risks to its homes and supply chain, such as increased flood, drought and overheating risks? How is the housing provider mitigating these risks?

C7 – Does the housing provider have a strategy to enhance green space and promote biodiversity on or near homes? If yes, please describe with reference to targets in this area. If no, are you planning on producing one in the next 12 months?

C8 – Does the housing provider have a strategy to identify, manage and reduce pollutants that could cause material harm? If so, how does the housing provider target and measure performance?

C9 – Does the housing provider have a strategy to use or increase the use of responsibly sourced materials for all building and repairs works? If so, how does the housing provider target and measure performance?

C10 – Does the housing provider have a strategy for waste management incorporating building materials? If so, how does the housing provider target and measure performance?

C11 – Does the housing provider have a strategy for water management? If so, how does the housing provider target and measure performance?

C12 – For properties that are subject to the rent regulation regime, report against one or more Affordability Metric:

1) Rent compared to median private rental sector (PRS) rent across the relevant Local Authority or 2) Rent compared to the relevant Local Housing Allowance (LHA)

C13 – Share, and number, of existing homes (owned and/or managed) completed before the last financial year allocated to:

general needs (social rent), intermediate rent, affordable rent, supported Housing, housing for older people, low-cost home ownership, care homes, Private Rented Sector or other

C14 – Share, and number, of new homes (owned and/or managed) that were completed in the last financial year, allocated to: general needs (social rent), intermediate rent, affordable rent, supported Housing, housing for older people, low-cost home ownership, care homes, Private Rented Sector or other

C15 – How is the housing provider trying to reduce the effect of high energy costs on its residents?

C16 – How does the housing provider provide security of tenure for residents?

C17 – Describe the condition of the housing provider’s portfolio, with reference to:

% of homes for which all required gas safety checks have been carried out.

% of homes for which all required fire risk assessments have been carried out.

% of homes for which all required electrical safety checks have been carried out.

C18 – What % of homes meet the national housing quality standard? Of those which fail, what is the housing provider doing to address these failings?

C19 – How do you manage and mitigate the risk of damp and mould for your residents?

C20 – What are the results of the housing provider’s most recent tenant satisfaction survey? How has the housing provider acted on these results?

C21 – What arrangements are in place to enable residents to hold management to account for the provision of services?

C22 – In the last 12 months, in how many complaints has the national Ombudsman determined that maladministration took place? How have these complaints (or others) resulted in change of practice within the housing provider?

C23 – What are the key support services that the housing provider offers to its residents? How successful are these services in improving outcomes?

C24 – Describe the housing provider’s community investment activities, and how the housing provider is contributing to positive neighbourhood outcomes for the communities in which its homes are located. Provide examples or case studies of where the housing provider has been engaged in placemaking or placeshaping activities.

C25 – Is the housing provider registered with the national regulator of social housing?

C26 – What is the housing provider’s most recent regulatory grading/status?

C27 – Which Code of Governance does the housing provider follow, if any?

C28 – Is the housing provider a Not-For-Profit? If not, who is the largest shareholder, what is their % of economic ownership and what % of voting rights do they control?

C29 – Explain how the housing provider’s board manages ESG risks. Are ESG risks incorporated into the housing provider’s risk register?

C30 – Has the housing provider been subject to any adverse regulatory findings in the last 12 months (data protection breaches, bribery, money laundering, HSE breaches etc.) – that resulted in enforcement or other equivalent action?

C31 – How does the housing provider ensure it gets input from a diverse range of people,  into the governance processes? Does the housing provider consider resident voice at the board and senior management level? Does the housing provider have policies that incorporate Equality, Diversity and Inclusion (EDI) into the recruitment and selection of board members and senior management?

C32 – What % of the housing provider’s Board have turned over in the last two years? What % of the housing provider’s Senior Management Team have turned over in the last two years?

C33 – Number of board members on the housing provider’s Audit Committee with recent and relevant financial experience.

C34 – What % of the housing provider’s board are non-executive directors?

C35 – Has a succession plan been provided to the housing provider’s board in the last 12 months?

C36 – For how many years has the housing provider’s current external audit partner been responsible for auditing the accounts?

C37 – When was the last independently-run, board-effectiveness review?

C38 – How does the housing provider handle conflicts of interest at the board?

C39 – Does the housing provider pay the Real Living Wage?

C40 – What is the housing provider’s median gender pay gap?

C41 – What is the housing provider’s CEO:median-worker pay ratio?

C42 – How is the housing provider ensuring equality, diversity and inclusion (EDI) is promoted across its staff?

C43 – How does the housing provider support the physical and mental health of its staff?

C44 – How does the housing provider support the professional development of its staff?

C45 – How is social value creation considered when procuring goods and services? What measures are in place to monitor the delivery of this Social Value?

C46 – How is sustainability considered when procuring goods and services? What measures are in place to monitor the sustainability of your supply chain when procuring goods and services?